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Returns & Complaints
At Trusted Software Keys, customer satisfaction is important to us. This page explains our returns policy for digital products and how to submit a complaint if you experience an issue with your order or service.
Returns Policy
Due to the digital nature of software licenses and activation keys, returns are limited once a product has been delivered or accessed.
Eligibility for Returns
A return or replacement may be considered if:
The software key is invalid or not functioning as described
The product delivered does not match the purchased item
A technical issue prevents activation despite following instructions
Each case is reviewed individually to ensure fairness.
Non-Returnable Situations
Returns or refunds may not be provided if:
The software key has already been activated successfully
The issue is due to system incompatibility or user error
Incorrect product selection was made by the customer
The request is submitted outside the eligible timeframe
How to Request a Return
To request a return or report an issue, please contact our support team with the following information:
Order number
Registered email address
Description of the issue
Screenshots or error messages (if applicable)
📧 Email: [email protected]
Our team will review your request and respond within a reasonable timeframe.
Complaints Handling
If you are dissatisfied with our service or experience, you may submit a formal complaint. All complaints are taken seriously and handled professionally.
Complaint Process
Submit your complaint via email with full details
Our support team will investigate the matter
You will receive a response with findings or a proposed resolution
We aim to resolve complaints promptly and fairly.
Resolution & Support
Depending on the case, resolutions may include:
Replacement of the software key
Technical assistance
Partial or full refund (where applicable)
Final decisions are made in accordance with our terms and policies.
Contact for Returns & Complaints
📧 Email: [email protected]