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Refund Policy
1. Overview
We strive to ensure complete customer satisfaction with our digital products and services. This Refund Policy explains the circumstances under which refunds, replacements, or support assistance may be provided. By purchasing from our website, you agree to the terms outlined below.
2. Digital Products & License Keys
All products sold on this website are digital in nature, including software license keys and downloadable products. Due to the instant delivery and non-returnable nature of digital goods, refunds are limited once a license key has been delivered, revealed, or activated.
3. Eligible Refund Scenarios
A refund or replacement may be considered only under the following conditions:
The license key provided is invalid or not working at the time of delivery
The product delivered does not match the product purchased
A technical issue prevents activation and cannot be resolved by our support team
In such cases, customers must contact our support team within the specified timeframe and provide required proof (screenshots, error messages, or system details).
4. Non-Refundable Scenarios
Refunds will not be issued in the following situations:
The license key has been successfully activated
Incorrect product purchased by the customer
Incompatibility with the customer’s system or hardware
Change of mind after purchase
Failure to follow installation or activation instructions
Issues caused by third-party software, system modifications, or misuse
5. Replacement & Reactivation Support
In eligible cases, we may offer a replacement license key or reactivation assistance instead of a refund. Our priority is to ensure the product functions as intended before processing any refund request.
6. Requesting a Refund
To request a refund or replacement, customers must contact our support team through official communication channels and include:
Order number
Registered email address
Description of the issue
Supporting evidence (if applicable)
All requests are reviewed on a case-by-case basis.
7. Processing Time
Approved refunds will be processed within a reasonable timeframe depending on the payment method used. Please note that transaction fees or gateway charges may not be refundable.
8. Chargebacks & Disputes
Initiating a chargeback without contacting our support team first may result in account suspension and refusal of future service. We encourage customers to resolve issues directly with us for faster and fair resolution.
9. Policy Updates
We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.
10. Contact Us
If you have questions regarding this Refund Policy or need assistance with your purchase, please contact our support team using the contact details provided on our website.